United States Digital Service at Veterans Affairs
Software engineering, research
Caseflow is a web application built for the United States Department of Veterans Affairs to process US military veterans’ claims for healthcare benefits, educational reimbursement, and more.
We built a core function of Caseflow, the claims queue.
The claims queue is used by judges, attorneys, and Veterans Service Organizations to:
- work claims in priority order
- assign and track them through VA administration
- schedule hearings for veterans
- make claims decisions
We also built parts of the claims search view and contributed a bit of user research and design work across the app.
Caseflow is built with React and Ruby on Rails, and the code is open source.
Results:
Cut claims time from >5 years to <6 months
$50 million in cost savings over 5 years